About Us
Meet the Owner
Meet the Staff
Our Mission
Our Guarantee

PRO Plumbing Services was established on January 1, 1991 as a local family business serving Castle Rock and Douglas County, Colorado, 24 hours a day, seven days a week.

It has since evolved into providing full service heating, cooling and water treatment services.

Although we service a larger area now, we have not forgotten about the “Family”. We still take pride in calling ourselves the “Local, Trusted Family Plumber” that thousands of families have come to trust.

As we continue to track our incoming calls it is comforting to know that over 90% of our calls are repeat customers. We know there is good reason for that: honest service, fair prices for a fair profit, and a warranty that is like no other in the business.

If you ever have a problem with our service you can call me directly at  720-219-7818

 

Thank you,

 

Al Vanden Heuvel

General Manager

Patty Vanden Heuvel

An Arizona native, Patty moved to Colorado in 2004 to be close to her grandchildren and later took a position with the family plumbing company before purchasing it with her sons in 2005. She married into a family of plumbers and has been knowledgeable of the ins and outs of what it takes to get the job done right for over forty years. As the owner and main dispatcher of PRO, she's the one you will talk to when you call to schedule an appointment. You can count on her to do her best to accommodate your schedule and get a technician out to take care of your plumbing, heating and cooling needs! Also, as a strong member of the business community, she's the one to talk to if you ever need a referral for any other home improvement or repair work that falls outside of PRO's expertise.

Al Vanden Heuvel

Master Plumber, and general manager, Al established PRO as a "one-stop plumbing & heating solutions" shop for the residents of Douglas County in 1991.

Bryan Vanden Heuvel

Part of the Vanden Heuvel plumbing family, Bryan has over 20 years of experience in the mechanical field and has been with PRO since 2005. Not only is he a full-service plumber he is also heat and air conditioning certified!

 

Amy Warner

PRO's webmaster and part time dispatcher, Amy will definitely make sure you have a technician on your door step ready to take care of your plumbing and heating needs. Check out her web design here and on Facebook, or give her a call to schedule your appointment today!

Wes Lee

A Journeyman plumber with nearly twenty years experience, Wes has come to PRO all the way from Texas! Skilled in all aspects of the plumbing trade, Wes is an invaluable member of our team and you can count on him to get the job done right!

Derrick Heflin

Another Texas transplant! Derrick is a Journeyman plumber with experience in new construction, as well as residential and commercial service. Friendly and soft-spoken, Derrick is a great addition to our team of experienced plumbers you can trust!

 

Every home needs a "family plumber" and PRO Plumbing Services would like to be that plumber. Our company has served your community for many years. We are licensed professionals. Our workmanship is first-rate and our prices are fair. We will answer your call any time, even at night and on weekends. That's a promise.

 

PRO Plumbing Services was established in January, 1991 solely for the purpose of providing to the residents and businesses of Douglas County, Colorado, reliable, expert and quality plumbing, heating and drain services twenty-four hours a day, seven days a week. These services are performed by expertly trained, professional and courteous technicians. PRO Plumbing Services wants to be your friendly, neighborhood plumbing service.

100% Money Back Guarantee

 

Company Policy for Customer Satisfaction

100% refund within 90 days of any paid service for repair or replacement of any material supplied and installed by PRO Plumbing, Heating and Cooling Services.

 

100% refund within 90 days of any paid service if not satisfied with any water or air treatment systems supplied and installed by PRO Plumbing, Heating and Cooling Services.

 

PRO Plumbing, Heating and Cooling Services reserves the right to negotiate a satisfactory settlement with the customer or hire a mediator before a refund is made.

 

  • • No refund on defective materials supplied by owner.
  • • No refund on paid diagnostic calls only.
  • • No refund on material sold by PRO Plumbing Services but installed by others.
  • • PRO Plumbing Services reserves the right to perform any warranty repairs on our work. We cannot warranty work that has been repaired or otherwise altered by another contractor.
  • • PRO Plumbing Services reserves the right to remove any or all of the material supplied by PRO Plumbing Services when a refund is requested.
  • • PRO Plumbing Services shall not be required to reinstall any materials removed by PRO Plumbing Services unless a satisfactory monetary settlement is agreed upon.

PRO Plumbing Came to My Rescue!

I don't normally write articles based on my own experiences, but I felt this story was worth telling to my readers.

About 3 years ago my basement flooded. I had lived in my house for about 10 years and never had a drop of water in the basement. Upon examination, I realized I had a sump pit with no pump in it. Installing a pump took care of the flooding, but there was a steady stream of water continuously running out of a pipe into the sump pit. This was the beginning of an ongoing nightmare in my house. I had various 'experts' weigh in on what the problem was. No one knew where the water was coming from, much less what to do about it. Over the next 3 years I had sump pumps fail, roots growing in the pipes, frozen pipes and power failures which required me to manually bail the water out! It was incredibly stressful and very expensive. This spring the water flow became very heavy. I called Chuck at Pro Plumbing Services to assess the situation. He recommended a heavy duty sump pump but also suggested running a camera into the pipe to find the source of the water. He was the first person who took a genuine interest in helping solve my problem instead of just managing it! Pro Plumbing located the source of the problem and helped me get the city involved to fix it. For the first time in years, I don't have water running into my sump pit! Mike and Chuck at Pro Plumbing went over and above to help me with a complex problem. They were thorough, professional, and their expertise resolved a problem that no one else was able to solve in 3 years. They are truly dedicated to their business and the community they serve. - Cindy Welch, Publisher

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